News & Insights

BUSINESS PROCESSES REDEFINED (BPR) OFFERS ITS U.S.-BASED CALL CENTER NETWORK TO COMPANIES EXPERIENCING INCREASED CUSTOMER SUPPORT DEMANDS AND WILL DONATE FIVE PERCENT OF ITS NEW CALL-CENTER REVENUES TO THE WHO’S COVID-19 SOLIDARITY RESPONSE FUND

May 29 2020

It’s Time We All Become Conscious Capitalists

May 27 2020

Leaders: Everything Starts With a Distinctly Human Element

May 18 2020

“CALL CENTERS HAVE NEVER BEEN MORE IMPORTANT – OR MORE STRAPPED”

May 15 2020

Don’t Forget About the Power of Pause

May 7 2020

The Way You Live Personally Impacts the Way You Act Professionally

Apr 30 2020

CYBERSECURITY PROBLEMS OFFSHORE

Apr 29 2020

Using Domestic Call Centers for Customer Service: Why It Could Be the Best Decision You Make

Apr 28 2020

THE PAYCHECK PROTECTION PROGRAM IS FAILING, AND KILLING, SMALL BUSINESS IN AMERICA

Apr 24 2020

A Crisis Can Bring Out The Best In Leaders

Apr 23 2020

AMERICA NEEDS CONGRESS TO PASS LONG-OVERDUE FEDERAL LEGISLATION PROTECTING U.S.-BASED CALL CENTER WORKERS AND CONSUMERS

Apr 14 2020

You’re an Advocate for Your Employees, but What About Your Community?

Apr 9 2020

America Needs A One-Year Moratorium On Foreign Outsourcing

Apr 7 2020

Financial Institutions Inundated With Call Overflow

Apr 2 2020

India Call Centers In Trouble

Apr 1 2020

Spike In Unemployment Claims Crash State Call Center Operations

Mar 31 2020

BUSINESS PROCESSES REDEFINED, LLC (BPR) EXPANDING ITS U.S.-BASED CALL CENTER NETWORK IN RESPONSE TO COVID-19 CRISIS

Mar 30 2020

BOTTLENECKED PHONE SYSTEMS PLAGUE BOTH PUBLIC AND PRIVATE SECTORS

Mar 30 2020

CARES Act

Mar 27 2020

CALL CENTER JOBS FINALLY (AND HOPEFULLY) COMING BACK TO U.S. SOIL

Mar 26 2020

Receivables Management Legislation

Mar 25 2020

WITH PUBLIC AND PRIVATE HOTLINES BOTTLE-NECKED, U.S.-BASED CALL CENTERS CAN UNCORK THE BOTTLE

Mar 24 2020

BUSINESS PROCESSES REDEFINED (BPR) OFFERS ITS U.S.-BASED CALL CENTER NETWORK TO COMPANIES EXPERIENCING INCREASED CUSTOMER SUPPORT DEMANDS AND WILL DONATE FIVE PERCENT OF ITS NEW CALL-CENTER REVENUES TO THE WHO’S COVID-19 SOLIDARITY RESPONSE FUND

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