Jul
29
2020
Effective Leadership: CEOs Need Both IQ And EQ
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Jul
3
2020
TRUMP’S ANTI-OFFSHORING RHETORIC RINGS HOLLOW
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Jun
25
2020
Yes, Outsourcing Your Customer Support Can Make You More Efficient: Here’s How
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Jun
21
2020
BOTTLENECKED COMMUNICATION SYSTEMS CONTINUE TO DEPRIVE NEW JERSEY CITIZENS OF DESPERATELY NEEDED UNEMPLOYMENT BENEFITS
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Jun
17
2020
OFFSHORING JOBS CONTINUES WHILE LEGISLATION STALLS
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Jun
11
2020
7 Tips for Staying Positive During Uncertain Times
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May
29
2020
It’s Time We All Become Conscious Capitalists
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May
27
2020
Leaders: Everything Starts With a Distinctly Human Element
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May
18
2020
“CALL CENTERS HAVE NEVER BEEN MORE IMPORTANT – OR MORE STRAPPED”
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May
15
2020
Don’t Forget About the Power of Pause
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May
7
2020
The Way You Live Personally Impacts the Way You Act Professionally
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Apr
30
2020
CYBERSECURITY PROBLEMS OFFSHORE
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Apr
29
2020
Using Domestic Call Centers for Customer Service: Why It Could Be the Best Decision You Make
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Apr
28
2020
THE PAYCHECK PROTECTION PROGRAM IS FAILING, AND KILLING, SMALL BUSINESS IN AMERICA
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Apr
24
2020
A Crisis Can Bring Out The Best In Leaders
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Apr
23
2020
AMERICA NEEDS CONGRESS TO PASS LONG-OVERDUE FEDERAL LEGISLATION PROTECTING U.S.-BASED CALL CENTER WORKERS AND CONSUMERS
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Apr
14
2020
You’re an Advocate for Your Employees, but What About Your Community?
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Apr
9
2020
America Needs A One-Year Moratorium On Foreign Outsourcing
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Apr
7
2020
Financial Institutions Inundated With Call Overflow
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Apr
2
2020
India Call Centers In Trouble
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Apr
1
2020
Spike In Unemployment Claims Crash State Call Center Operations
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Mar
31
2020
BUSINESS PROCESSES REDEFINED, LLC (BPR) EXPANDING ITS U.S.-BASED CALL CENTER NETWORK IN RESPONSE TO COVID-19 CRISIS
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Mar
30
2020
BOTTLENECKED PHONE SYSTEMS PLAGUE BOTH PUBLIC AND PRIVATE SECTORS
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Mar
27
2020
CALL CENTER JOBS FINALLY (AND HOPEFULLY) COMING BACK TO U.S. SOIL
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Mar
26
2020
Receivables Management Legislation
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Mar
25
2020
WITH PUBLIC AND PRIVATE HOTLINES BOTTLE-NECKED, U.S.-BASED CALL CENTERS CAN UNCORK THE BOTTLE
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Mar
24
2020
BUSINESS PROCESSES REDEFINED (BPR) OFFERS ITS U.S.-BASED CALL CENTER NETWORK TO COMPANIES EXPERIENCING INCREASED CUSTOMER SUPPORT DEMANDS AND WILL DONATE FIVE PERCENT OF ITS NEW CALL-CENTER REVENUES TO THE WHO’S COVID-19 SOLIDARITY RESPONSE FUND
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