BPR’s call center and agency partners are all based in the United States and are best in class. Our call center network adds value to our clients’ inbound and outbound customer support services through exceptional performance, while our agency network adds value by maximizing our clients’ recoveries on their past-due receivables.
BPR’s call center partners are all based in the United States and are best in class.
Our network adds value to our clients’ inbound and outbound customer support services through exceptional performance.
The size and diversity of call centers enables us to service companies in diverse industries and with different needs. We provide immediate solutions to all customer service needs, regardless of volume or intricacy.
All our call center partners employ highly trained customer service specialists. They are skilled communications professionals who know how to speak clearly, concisely, and informatively, while displaying the understanding and empathy appreciated by customers who often display frustration or confusion. They are familiar with our clients’ industries and the concerns of both their operations and their clientele. And they are knowledgeable as to applicable compliance requirements, thereby minimizing the risk of future problems.
Perhaps most importantly, all our call center partners are based in the United States. We do not outsource our clients’ customer support and communication needs to foreign countries, thereby eliminating the risk of language barriers, comprehension problems, and cultural differences which can breed customer dissatisfaction. Our communication specialists are based, trained and supervised in the United States.
BPR’s consumer and commercial agency partners are some of the best in the nation.
Both our clients and our agency partners benefit from our unique business model because we match each client’s needs with each agency’s experience and expertise. We choose the collection agencies in our network based on thorough quantitative and qualitative analyses of their operating histories, financial strength, work strategies, personnel, policies and procedures, compliance records and practices, customer service records, and technical and reporting capabilities.
After accepting an agency into our network, we continue to monitor its performance for collections and compliance, performing random audits that include onsite visits, reviews of actual accounts, and monitoring of collection calls. Such quality control practices ensure stellar customer service and protect our clients’ brands.
