Network

Network

BPR’s call center and agency partners are all based in the United States and are best in class. Our call center network adds value to our clients’ inbound and outbound customer support services through exceptional performance, while our agency network adds value by maximizing our clients’ recoveries on their past-due receivables.

Call Center Network

BPR’s call center partners are all based in the United States and are best in class. Our network adds value to our clients’ inbound and outbound customer support services through exceptional performance. The size and diversity of call centers enables us to service companies in diverse industries and with different needs. We provide immediate solutions to all customer service needs, regardless of volume or intricacy.

All our call center partners employ highly trained customer service specialists. They are skilled communications professionals who know how to speak clearly, concisely, and informatively, while displaying the understanding and empathy appreciated by customers who often display frustration or confusion. They are familiar with our clients’ industries and the concerns of both their operations and their clientele. And they are knowledgeable as to applicable compliance requirements, thereby minimizing the risk of future problems.

Perhaps most importantly, all our call center partners are based in the United States. We do not outsource our clients’ customer support and communication needs to foreign countries, thereby eliminating the risk of language barriers, comprehension problems, and cultural differences which can breed customer dissatisfaction. Our communication specialists are based, trained and supervised in the United States.

CALL CENTER MANAGEMENT OFFERING MAXIMUM SEATING CAPACITY

BPR’s unique business model employs a network of receivables professionals and call center specialists that enables us to match each client with the agency whose experience and expertise will best serve the client’s specific needs and industries. We select our network agencies after analyzing their operating histories, financial strengths, work strategies, personnel, policies and procedures, compliance and practices, customer service records, and technical and reporting capabilities. After accepting an agency into our network, we regularly assess its performance—for both collections and compliance—by performing random audits and onsite visits, reviewing existing accounts, and monitoring collection calls. Those and other quality control practices ensure that each client receives targeted customer service that maximizes their recoveries and protects their brand.

Network

Put BPR on your team today and allow our call centers to work on your behalf, putting your customers and their needs first.

Business Processes Redefined LLC