CALL CENTER SOLUTIONS

BPR offers an array of call center services that can help you reduce costs, streamline workflow, and promote business continuity, all while accurately representing your company brand with specialized industry knowledge. Let our network of dedicated, highly trained specialists apply their expertise to your needs so you can focus on what matters most: your core business.

U.S. Based Call Centers · No Offshore Outsourcing

Smiling african american businesswoman call center operator agent wearing headset holding papers reading clients contacts working in customer service support helpdesk business office with colleagues

First-Party Customer Service

BPR offers a network of U.S.-based call centers which can handle your inbound and outbound customer support and other communication needs.  Our highly trained specialists will help you increase business continuity, while accurately representing your company brand.

Our fast implementation and detailed reporting will allow you to employ our call centers immediately with confidence. We will manage your communication needs and treat your customers with professionalism and sensitivity.

Call Center Overflow Solutions

BPR will enable your business to eliminate long hold times and customer displeasure. We have the capacity to lend immediate turnkey support for your call handling needs, no matter the volume.  We offer fast implementation and can accommodate tailored programs specific to your business model by understanding your customers’ needs and improving your communications with them.

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A black guy works in a call center. He has headphones on which they talk with customers. He is an operator and he answers questions.

First-Party Cure (Currently Paying) Customer Solutions

Does your business need help maintaining and protecting your current payer base? BPR’s call center network can keep your revenue flowing while making sure your customer base feels valued and supported.  If you’re experiencing a higher percentage of sluggish payers and/or have customers who occasionally skip, forget or neglect to remit prompt payment, allow BPR’s network to manage your reminder calls and to ensure that your performing accounts do not fall into collection.

First- and Third-Party Past-Due Account Receivables Management

In today’s climate, it may seem very unfriendly to have your third-party vendors trying to recover monies due to you. To avoid this negative perception, BPR’s network makes calls that commence in the name of the original creditor. Quality Assurance is key – we have a zero-tolerance complaint threshold. 

Ultimately, regarding accounts that do not get recovered at an earlier stage, third-party professional recovery specialists become necessary in order to recover revenue that would otherwise be lost.

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Find More Time

Introduce consistency and control by utilizing BPR’s inbound and/or outbound customer service solutions.  Our network of call center professionals can manage high call volume and address rising customer support demands, increasing productivity for your business without the hassle of additional employee hiring or training.

We will save you time, money and resources, while accurately representing your brand name and ensuring your customers enjoy a positive customer service experience. 

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Get In Touch With Us

Address

155 Passaic Avenue
Suite 470
Fairfield, NJ 07004