Author: BPR

The Importance Of Being People-Focused In A Numbers World

What makes a great leader? This hotly debated question has everyone weighing in, and your answer might reveal a lot about your leadership approach. People have studied different leadership traits and determined which are effective and which can have damaging repercussions. Such studies neatly tie a bow around each style and assign it a label. […]

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NEW EPI REPORT CONFIRMS THAT TRUMP’S POLICIES HAVE EXACERBATED FOREIGN OFFSHORING

On August 3, 2020, President Trump issued yet another executive order trumpeted as another bullet in his alleged battle against foreign offshoring of American jobs, requiring federal contractors to report whether outside contractors and subcontractors on contracts awarded during the last two years “performed in foreign countries services previously performed in the United States.”  Trump […]

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CONGRESS NEEDS TO PASS ANOTHER ROUND OF PPP FUNDING NOW

Congress left town last week for its summer recess without passing a new economic stimulus package, and while few doubt that such a package will eventually pass, much confusion exists as to whether, and under what conditions, it will contain another round of funding for the Paycheck Protection Program (PPP). The PPP stopped taking applications […]

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Effective Leadership: CEOs Need Both IQ And EQ

Should leaders be high-thinking? Or high-feeling? That’s actually the wrong question—since the best leaders manage to be the best of both. Leaders are expected to possess a culmination of all the best personal characteristics. As such, leaders often feel like they’re being pulled in a million different directions. CEOs must be unwavering, yet flexible; fearless, […]

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TRUMP’S ANTI-OFFSHORING RHETORIC RINGS HOLLOW

The new United States-Mexico-Canada Agreement (USMCA) went into effect on July 1, 2020, replacing the North American Free Trade Agreement (NAFTA) that had been in effect for over 25 years.  Predictably, the Trump administration’s United States Trade Representative, Robert Lighthizer, hailed the USMCA as an example of how President Trump has kept his campaign promise […]

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Yes, Outsourcing Your Customer Support Can Make You More Efficient: Here’s How

Leveraging opportunities to improve a company’s operations is critical always, but especially so in times of crisis. As business owners consider their options, they must pursue opportunities that positively impact their bottom lines without sacrificing their clients’ best interests. One business- first strategy that owners should consider is outsourcing their customer service needs. Traditionally, outsourcing […]

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BOTTLENECKED COMMUNICATION SYSTEMS CONTINUE TO DEPRIVE NEW JERSEY CITIZENS OF DESPERATELY NEEDED UNEMPLOYMENT BENEFITS

Throughout the past three months, state unemployment offices across the United States have consistently and repeatedly been unable to handle the flood of calls from displaced workers seeking to file claims, to obtain benefits, or to secure information.  Unfortunately, and inexplicably, state governments seem incapable of solving those recurring problems, despite the availability of U.S.-based […]

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OFFSHORING JOBS CONTINUES WHILE LEGISLATION STALLS

Three recent articles appearing on Bloomberg’s news website suggest that U.S. businesses are continuing to offshore call center and customer service operations to faraway lands despite problems inhibiting those foreign operations’ ability to service those businesses’ needs in light of structural changes required by the COVID-19 pandemic.  At a time when Americans desperately need jobs, […]

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7 Tips for Staying Positive During Uncertain Times

Optimism feels a little harder to come by these days. We’re in the midst of an unprecedented pandemic that has upended what normalcy looks like across our day-to-day lives. Every new update we read or hear seems to get grimmer by the minute. The world doesn’t look like it did a few months ago. If […]

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