BPR offers audits to collection agencies wanting to identify gaps in their own capabilities, as well as to organizations which want to evaluate their outside agencies’ performance.
Ensuring High Standards
In auditing collection agencies, BPR reviews and assesses the agency’s operating history, financial strength, work practices, personnel policies, customer service records, technical and reporting capabilities, recovery rates, and licensing status. If applicable, we also benchmark the agency’s performance against that of our industry-leading network agencies.
Our audits determine whether your agency complies with all applicable laws, operates with integrity and efficiency, and delivers the results you deserve. Our reviews also pinpoint your agency’s deficiencies, if any, and recommend measures to achieve best-service levels.
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Collecting past-due debt is a challenge for any business. Fortunately, there’s BPR.