BPR utilizes its industry expertise and relationships with call center professionals to deliver efficient and reliable customer service.
Over 30 Years of Industry Experience
BPR was formed in 2007 by Lauren Irwin-Szostak, a successful entrepreneur with over 30 years’ experience in the call center industry. We work with companies of all sizes in a diverse range of industries, offering maximum value to our corporate clientele.
Benefits of Engaging BPR as a Certified Woman-Owned Business
Corporate clients can receive numerous advantages by partnering with BPR, including the following:
Companies that use a certified woman-owned business are eligible for tax incentives from the federal government and certain state governments.
A 2017 study conducted by the Hackett Group established that companies employing certified woman-owned businesses experience greater profitability, including lower overall operating costs. According to that study, “the potential upside is significant” and attributable to the introduction of new ideas from a diverse perspective, creating a forum for healthy discussion, enhanced creativity, additional insights into diverse consumer markets, increased innovation, and ultimately more and better information to allow for informed decision-making.
Demonstrated Commitment to Supplier Diversity
Companies typically want their partners to reflect their values and those of their customers. Many customers want to give their business to companies that share a prioritized focus on diversity and social responsibility.
According to the Hackett Group, diverse businesses (both minority-owned and woman-owned enterprises) either meet or exceed performance expectations 99% of the time. Diverse businesses tend to be smaller than their competitors, which typically allow them to be more flexible and more responsive to their clients’ needs.