About Us

BPR utilizes its industry expertise and relationships with call center professionals to deliver efficient and reliable customer service.

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Over 30 Years of Industry Experience

BPR was formed in 2007 by Lauren Irwin-Szostak, a successful entrepreneur with over 30 years’ experience in the call center industry.  We work with companies of all sizes in a diverse range of industries, offering maximum value to our corporate clientele.

Expert Business Affiliations

BPR is certified as a New Jersey Woman-Owned Business Enterprise (NJWBE) and by the Woman’s Business Enterprise National Council (WBENC). BPR is also registered with System for Award Management (SAM) and accredited by the Better Business Bureau and a member of ACA International and RMA International.

Benefits of Engaging BPR as a Certified Woman-Owned Business

Corporate clients can receive numerous advantages by partnering with BPR, including the following:

  • Tax Breaks

    Companies that use a certified woman-owned business are eligible for tax incentives from the federal government and certain state governments.

  • Increased Profitability

    A 2017 study conducted by the Hackett Group established that companies employing certified woman-owned businesses experience greater profitability, including lower overall operating costs.  According to that study, “the potential upside is significant” and attributable to the introduction of new ideas from a diverse perspective, creating a forum for healthy discussion, enhanced creativity, additional insights into diverse consumer markets, increased innovation, and ultimately more and better information to allow for informed decision-making.

  • Demonstrated Commitment to Supplier Diversity

    Companies typically want their partners to reflect their values and those of their customers.  Many customers want to give their business to companies that share a prioritized focus on diversity and social responsibility. 

  • Increased Satisfaction

    According to the Hackett Group, diverse businesses (both minority-owned and woman-owned enterprises) either meet or exceed performance expectations 99% of the time.  Diverse businesses tend to be smaller than their competitors, which typically allow them to be more flexible and more responsive to their clients’ needs.

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Get In Touch With Us


155 Passaic Avenue
Suite 470
Fairfield, NJ 07004