About Us - Business Processes Redefined LLC

About Us

BPR utilizes its industry expertise and relationships with call center and receivables professionals to deliver efficient and reliable customer service. At BPR, it’s all about the result.

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industry experience

BPR has been in the customer service industry for over a decade, and our leadership team has nearly 100 years of collective industry experience. Through our networks of U.S.-based call centers and receivables management agencies, we work with companies of all sizes in a diverse range of industries, providing maximum value immediately and efficiently. And significantly, as a certified woman-owned business enterprise since our formation in 2007, we offer our clients substantial benefits and savings unique to such businesses.

expert business affiliations

BPR is certified as a Woman-Owned Business Enterprise by both the Women’s Business Enterprise National Council and the New Jersey Woman-Owned Business Enterprise, which will provide your business with substantial tax and other benefits. We are also registered with System for Award Management and the Small Business Administration, accredited by the Better Business Bureau, and are a member of PACE, ACA International and RMA International.

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Benefits of Engaging BPR as a Certified Woman-Owned Business

BPR’s corporate clients receive numerous advantages by partnering with us, including the following:

  • Tax Breaks

    Companies that use a certified woman-owned business are eligible for tax incentives from the federal government and certain state governments.

  • Increased Profitability

    A 2017 study conducted by the Hackett Group established that companies employing certified woman-owned businesses experience greater profitability, including lower overall operating costs. According to that study, “the potential upside is significant” and attributable to the introduction of new ideas from a diverse perspective, creating a forum for healthy discussion, enhanced creativity, additional insights into diverse consumer markets, increased innovation, and ultimately more and better information to allow for informed decision-making.

  • Demonstrated Commitment to Supplier Diversity

    Companies typically want their partners to reflect their values and those of their customers. Many customers want to give their business to companies that share a prioritized focus on diversity and social responsibility.

  • Increased Satisfaction

    According to the Hackett Group, diverse businesses (both minority-owned and woman-owned enterprises) either meet or exceed performance expectations 99% of the time.  Diverse businesses tend to be smaller than their competitors, which typically allow them to be more flexible and more responsive to their clients’ needs