Month: June 2020

Yes, Outsourcing Your Customer Support Can Make You More Efficient: Here’s How

Leveraging opportunities to improve a company’s operations is critical always, but especially so in times of crisis. As business owners consider their options, they must pursue opportunities that positively impact their bottom lines without sacrificing their clients’ best interests. One business- first strategy that owners should consider is outsourcing their customer service needs. Traditionally, outsourcing […]

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BOTTLENECKED COMMUNICATION SYSTEMS CONTINUE TO DEPRIVE NEW JERSEY CITIZENS OF DESPERATELY NEEDED UNEMPLOYMENT BENEFITS

Throughout the past three months, state unemployment offices across the United States have consistently and repeatedly been unable to handle the flood of calls from displaced workers seeking to file claims, to obtain benefits, or to secure information.  Unfortunately, and inexplicably, state governments seem incapable of solving those recurring problems, despite the availability of U.S.-based […]

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OFFSHORING JOBS CONTINUES WHILE LEGISLATION STALLS

Three recent articles appearing on Bloomberg’s news website suggest that U.S. businesses are continuing to offshore call center and customer service operations to faraway lands despite problems inhibiting those foreign operations’ ability to service those businesses’ needs in light of structural changes required by the COVID-19 pandemic.  At a time when Americans desperately need jobs, […]

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7 Tips for Staying Positive During Uncertain Times

Optimism feels a little harder to come by these days. We’re in the midst of an unprecedented pandemic that has upended what normalcy looks like across our day-to-day lives. Every new update we read or hear seems to get grimmer by the minute. The world doesn’t look like it did a few months ago. If […]

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