Month: May 2020

It’s Time We All Become Conscious Capitalists

What if I told you there was a way your business could be ten times more profitable? Would I have your full attention? What if I told you that you could not only earn this extra money, but also feel more fulfilled at your job and have a team of happier employees? Now I know […]

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Leaders: Everything Starts With a Distinctly Human Element

Leadership comes in many different forms. Some leaders are creative and forward thinkers who manage back-of-house issues with talent and efficacy. Other leaders take a people-first mentality and seek counsel from other team members for improvements to their company’s operational efficiencies and growth strategies. The most effective leaders do both.  There is no secret to […]

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“CALL CENTERS HAVE NEVER BEEN MORE IMPORTANT – OR MORE STRAPPED”

A recent article in Vox entitled “One nation, on hold” makes the point (in its subtitle) that “Call centers have never been more important – or more strapped.”[1]  Indeed, despite the negative stigma that unfairly cloaks much of the industry, call centers have proven to be as critical to society as the public utilities that […]

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Don’t Forget About the Power of Pause

Entrepreneurs and business owners are ”always on.” Such leaders must remain one step ahead of their competitors if they want their companies to succeed. The fight to the top can be long and arduous. But even if you get there, you must sustain your position as an industry leader or risk losing ground to up-and-coming […]

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The Way You Live Personally Impacts the Way You Act Professionally

Leaders commonly share attributes like wealth, status, and recognition. Those leaders who define success by such attributes are often motivated by power and achievement. The more personal gains they secure, the more successes they perceive. Other leaders, however, don’t define success by indicators that are so easily measured. For these leaders, higher profits may indicate […]

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