Month: March 2020

BUSINESS PROCESSES REDEFINED, LLC (BPR) EXPANDING ITS U.S.-BASED CALL CENTER NETWORK IN RESPONSE TO COVID-19 CRISIS

March 31, 2020 FAIRFIELD, NJ – Business Processes Redefined, LLC (BPR), a nationwide call center outsourcing management firm and a certified woman-owned business enterprise, is expanding its network of U.S.-based call centers in light of increased demands from companies inundated with significantly higher call volumes during the Coronavirus pandemic. “BPR plans to add three to […]

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BOTTLENECKED PHONE SYSTEMS PLAGUE BOTH PUBLIC AND PRIVATE SECTORS

The State of New Jersey is not alone in its apparent inability to handle the influx of telephone calls to its COVID-19 hotlines from New Jersey residents seeking to be tested for the coronavirus.  The overflowed state hotlines mirror problems experienced by private companies whose phone systems have been overwhelmed by rapidly increasing customer support […]

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CARES Act

After several days of partisan wrangling, the United States Senate finally, and unanimously, passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) on the evening of March 25, 2020.  It is expected to become law this week.             Fortunately, the CARES Act does NOT include several provisions that had been proposed in the […]

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CALL CENTER JOBS FINALLY (AND HOPEFULLY) COMING BACK TO U.S. SOIL

On March 25, 2020, Reuters published an article entitled, “India’s huge outsourcing industry struggles with work-from-home scenario.” https://www.reuters.com/article/us-health-coronavirus-india-outsourcing/indias-huge-outsourcing-industry-struggles-with-work-from-home-scenario-idUSKBN21C0LR             The Reuters article detailed how “[m]any of the [India-based] companies that provide business services such as call centres, information technology services and business process automation were not prepared for work-from-home arrangements.  That raises questions about whether […]

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Receivables Management Legislation

            In these trying times, various legislative proposals have sought to shut down collection agencies during the coronavirus pandemic. For example, Congresswoman Maxine Waters (D-CA), Chairwoman of the House Financial Services Committee, has released plans for a legislative package that would shutter such agencies during the crisis.  In addition to providing cash infusions to households, […]

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WITH PUBLIC AND PRIVATE HOTLINES BOTTLE-NECKED, U.S.-BASED CALL CENTERS CAN UNCORK THE BOTTLE

Many state governments have recently established hotlines to address their citizens’ growing concerns and questions regarding the COVID-19 pandemic.  Unfortunately, several such hotlines have been overrun by call overflow, in some cases to such an extent that the hotlines were shut down.  Such public communication problems underscore the rapidly increasing customer support problems plaguing Corporate […]

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BUSINESS PROCESSES REDEFINED (BPR) OFFERS ITS U.S.-BASED CALL CENTER NETWORK TO COMPANIES EXPERIENCING INCREASED CUSTOMER SUPPORT DEMANDS AND WILL DONATE FIVE PERCENT OF ITS NEW CALL-CENTER REVENUES TO THE WHO’S COVID-19 SOLIDARITY RESPONSE FUND

FAIRFIELD, NJ – Business Processes Redefined, LLC (BPR), a nationwide receivables management firm and a certified woman-owned business enterprise, is offering its network of call centers to companies inundated with customer and other calls during the Coronavirus pandemic.  And BPR will donate five percent (5%) of its new call-center revenues to the COVID-19 Solidarity Response […]

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