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BPR, LLC - AUDITING
Agency Audits and Performance Evaluations
Each year, BPR conducts rigorous quantitative and qualitative audits of collection agencies across the country to determine whether they meet the high standards necessary to be included in the BPR agency network. We offer this same service to collection agencies that want to identify gaps in their own capabilities, and to organizations that want to audit their outside collection agencies. In each case, we review and assess the agency’s operating history, financial strength, work practices, personnel policies, customer service records, technical and reporting capabilities, recovery rates and licensing status, benchmarking results, where applicable, against the performance of the industry-leading agencies in the BPR network. There is no better way to document that your agency is in compliance with applicable laws, operating with a high degree of integrity and efficiency, and delivering the results clients deserve. If it is not, our audit will pinpoint areas where your agency’s operations need to be strengthened so that it can be brought up to best-practice standards. |
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